Return Policy and Guarantee
The following applies to purchases made at Distributor Coopon Box Pty Ltd at the airmaxstopsnoring websites ONLY. For details on returns policy and procedure for other websites and instore purchases, please contact your local store.
With every use of airmaxstopsnoring .com/ .com .au / .co .nz websites (hereinafter: The Shop), this Return Policy from The Shop applies to returning products. By placing an order at The Shop, you agree with this Return Policy.
Items may be returned in consultation with the customer service from The Shop. You are allowed to do so within seven (7) calendar days of receiving your order. Please ALWAYS contact our customer service before you return anything. Please send an e-mail to our customer service by the contact form tab.
Orders that are sent “return to sender” to us without consulting us first will not be processed. These will be forwarded back to you immediately and you will be responsible for any possible additional costs.
Please note: save the invoice and/or sticker listing the contents; these serve as your guarantee! Also, any items you wish to return must sent back undamaged, unopened, unused, and in the original packaging.
We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
The Shop guarantees that the products intended for delivery/that have been delivered meet the standards and requirements that can be reasonably established at the moment of delivery and for which they are intended under normal use.
The guarantee mentioned in paragraph 1 applies to a period of ten (10) calendar days following delivery, unless the nature of the delivered item dictates otherwise or if the parties have agreed otherwise. If the guarantee issued by The Shop covers a product or products manufactured by a third party, then the guarantee is limited to that which is issued by the manufacturer of the product or products. Upon expiration of the guarantee period, all costs for repair or replacement, including administrative, postage and delivery, will be charged to the consumer.
In the event that the products intended for delivery/that have been delivered do not satisfy the guarantee as specified in paragraph 1, The Shop shall decide whether to replace or to arrange repair within a reasonable period of time upon receipt, or, in cases where a return is unfeasible, upon receiving written notice from the consumer regarding the defect. In the event of replacement, the consumer implicitly pledges to return the product to be replaced and to transfer ownership of the item in question to The Shop.
Every form of guarantee shall lapse in the event a defect is caused by the consequence of or arising from improper use or, if applicable, by use after the expiration date, improper product upkeep on the part of the consumer, or by the consumer or third parties making or attempting to make adjustments to the product or products without written permission from The Shop, by attaching other things that should not be attached to it, or if the products are converted or adapted in a way that does not conform to the prescribed method. The consumer is likewise forbidden to lay any claim to guarantee if the defect is caused by or the consequence of circumstances beyond The Shop their control.
Without prejudice to the abovementioned, The Shop cannot be held liable for damage caused by intent and/or gross negligence and/or culpable action or improper use by the consumer.
These guarantee provisions do not affect the consumer’s legal rights.